2025 Festive Order Deadline & Opening Hours
The most magical time of year is almost here, and we’re here to make it extra special for our beloved companions.
As we approach Christmas and the New Year, we want to make sure you have everything you need to keep tails wagging and whiskers twitching. Whether you’re stocking up on nourishing meals or choosing the ideal gifts from our festive range, now’s the time to plan.
Our Christmas collection for cats and dogs is available in-store and online, featuring seasonal treats, toys, and wellbeing essentials to help your pet be part of the celebrations.
Order deadline dates and store hours are just below. Pop them in your diary to stay ahead and avoid disappointment.
Let’s make this Christmas exceptional!
Click & Collect and Totton Store Opening Times
Christmas
- Christmas Eve – 9am to 6pm
- Christmas – Closed
- Boxing Day – Closed
- 27th – 30th December – Normal hours
New Year
- New Year’s Eve – 9am to 6pm
- New Year’s Day – 10am to 4pm
Local Van Delivery
Check the day your delivery would normally be on our Delivery Information page.
Christmas order deadline time: 9am Sunday, 21st December
- Tuesday postcodes will be delivered on Monday, 22nd December
- Wednesday postcodes will be delivered on Tuesday, 23rd December
- Thursday postcodes will be delivered on Wednesday, 24th December
New Year’s order deadline time: 9am Monday, 29th December
- Tuesday postcodes will be delivered on Tuesday, 30th December 2025
- Wednesday postcodes will be delivered on Wednesday, 31st December 2025
- Thursday postcodes will be delivered on Friday, 2nd January
DPD Order Deadline & Delivery Days
Christmas order deadline time:
- Next day delivery Christmas: Last Order 12pm on 22nd December for delivery before Christmas. Restarts on 29th December 2025
- No Saturday delivery
- Sunday delivery (28th December) available for orders placed by 12pm on Saturday 27th December
New Year’s order deadline time:
- Next day delivery New Year cut-off time is 12pm on 30th December for delivery before the New Year. Deliveries restart on 5th January 2026
- Saturday and Sunday (3rd and 4th December) delivery available for orders placed by 12pm the day before
There will be no orders dispatched over Christmas Eve, Christmas Day, Boxing Day, New Year’s Eve or Day. Deliveries will resume as normal on the 2nd of January, according to our Festive Order Deadlines & Opening Hours schedule.
Royal Mail Order Deadline & Delivery Days
Receive your order before Christmas:
- Tracked 48: Last order 12pm on 17th December for delivery before Christmas
- Tracked 24: Last order 12pm on 19th December for delivery before Christmas
- Special Delivery Guaranteed: Last order 12pm on 23rd December for delivery before Christmas (for this option, please let our customer advisors know after you place your order)
Orders placed after the festive order deadline and during the festive opening hours will be dispatched as soon as possible. However, Healthy Pet Store and Royal Mail don’t guarantee delivery before Christmas. No orders will be dispatched on the 25th and 26th of December or the 1st of January.
