Corporate Statements

Our mission

Our mission is to create an engaging and welcoming shopping experience for caregivers of cats, dogs and other meat-eating animals. We promote healthy bodies with an extensive range of good food, and enriched lives with our range of animal-friendly accessories.

Our vision

Our vision is to be recognised as the most approachable, most knowledgeable pet food and accessories retailer in the region and to be a cornerstone of local communities, influencing the lives of dogs, cats and their caregivers in positive ways.

Healthy Pet Store recognises its position in the pet food and accessories supply chain and is aware of its impact locally. We have a responsibility in the way we treat our people and customers, the environment and the community where we operate.

Our range of food

Our food comes from DEFRA-approved sources in the UK and EU. Our raw meat suppliers must regularly test their meats to return acceptable levels of bacteria (but never salmonella). Our cooked pet food suppliers must do the same and their results must return negative. Our pick-and-mix range of dried meats is from the UK or the EU and is subject to the same regulations. The regulations for this industry are there to protect us. So all pet food, no matter what form it takes, is made from animals deemed fit for human consumption, but not destined to be consumed by us; this could be because it has been rejected by supermarkets because of its look, or because there is no market for the by-products or cuts which dogs and cats are happy to eat and which are just as nutritious.

Our commitment to the environment

Confidential waste, cardboard, and paper are securely shredded and recycled. Plastic remains a significant challenge in our industry and while we strive to reduce our impact, a stronger national framework is needed to support these efforts. Some materials can be recycled directly, while others require your help to complete the closed-loop system:

Potted dried snacks (PP/no.5): Return these for reuse and refilling and get 20p off your next tub
Polystyrene boxes (no.6): Reused for courier orders and home deliveries and accepted back by some suppliers, though often incinerated due to recycling limitations. We are able to collect polystyrene boxes from customers (Home van delivery) and reuse them several times
Cardboard boxes: Reused for customers in-store to carry their shopping. These can be brought back and reused again or can be recycled into household waste
Pick-and-mix and paper carry-out bags: these are made from recycled paper and are recyclable once the use ceases in household waste
Reusable carryout bags: We offer big reusable carryout bags to purchase in-store
Food containers (PET/no.1 and LDPE/no. 4): Some Councils can recycle these—please check your local facilities

Beyond recycling, we regularly litter pick around our store and donate unsellable items to charities to help reduce food waste.

We appreciate your support in making our operations more sustainable.

How we treat our people

We are committed to paying our people at a rate which affords them a standard of living. We are a proud member of the Real Living Wage movement and a signatory of the Good Business Charter. We also offer loans for car parking permits and access to a bursary for professional development. We became the first pet food and accessories retailer in the UK to be Real Living Wage accredited.

How we treat suppliers

Due to our Good Business Charter accreditation, we’re committed to paying our smaller suppliers on a proforma basis and also settling all supplier credit on and before 30 days. We recognise that we wouldn’t be where we are without the support of our key suppliers. We have always taken a partnership approach with our key suppliers which ensures we continue to have a brilliant range at great prices with few supply issues.

Our charitable giving

We regularly run raffles and competitions with the aim of raising money for national and local dog and cat rescue charities. We provide dated food to local charities.