FAQ New In Store Points-Based Reward Scheme

1. Why have you moved away from the stamp card?

Many customers forgot their cards or had stamps on receipts that got lost easily. We have been asked by many customers to make it digital.

The stamp card did not reward lower value transactions which the new points scheme does and it limited high value transactions to three stamps no matter how much a customer spent. The new system is fairer.

2. What happens to the stamp cards I have?

We are honouring all stamp cards until 31st December 2025. You can keep them until they are full, or we can “buy them back” from you. We are offering 100 points for each stamp on your incomplete cards. That is a £1 per stamp – the same value as a stamp was.

3. What is happening about the Blue Light Card and the Defence Discount Scheme?

These schemes have been ceased. Our focus is now to provide all our customers with fair discounts and value every time they visit our store. Card holders of these scheme can now benefit from discounts across our entire product range, not just food, when they join the new points-based rewards.

4. What about the New Forest Dog Owners Group 10% discount?

For the time being, this remains the same.

5. How much do I have to spend to get a point? And how much are points worth?

You only have to spend £1 to start accruing points. Special promotions will allow you to accrue extra points. We will send you emails with special offers if you choose to be signed up to our newsletter at the time of creating your points account.

Each point is worth 1p; this means 100 points are worth £1.

6. How can I see how many points I have?

There are three ways to see how many points you have: the receipt after every purchase, on your Google or Apple Wallet if you have added the card there, or by asking a Customer Advisor in-store.

7. Can I build points up? Is there an expiry date for points? Can I choose how much to redeem?

Yes. Your points won’t expire for now or have a limit. Save or redeem as much or as little as you like.

8. Do I get points for online purchases? What about Click and Collect and In-store Repeat Orders?

Unfortunately, like the outgoing stamp card, for now, this scheme is in-store only. We are looking at getting it integrated with the website. Just like before, you can still accrue points on both Click & Collect and In-Store Repeat Orders

Yes. You can share your card from your wallet and whatever points your family members accrue will go onto the same account and you can both accrue and redeem the points.

10. Do I have to have a digital card installed on my phone?

Not necessarily, but it makes it quicker for you and you can see your points, etc. Otherwise, we will need to look up your details every time you shop.

11. What is the set-up process?

A few questions at the till and a QR code to scan to add our digital card to your wallet.

We have monthly offers, and there is likely to be seasonal offers and points-related opportunities. We generally only send about one communication per month. We are looking to add fields to your account where we can send birthday and adoption day vouchers.

13. Why do you need my email address and postal address?

We require an email address because, legally, we need to be able to contact you in case of any changes to the terms and conditions or service changes. If you sign up, you will also receive news and the offers. A postal address is helpful because it means we can look you up accurately at the till. We do not need your mobile phone number.

No. We don’t share your details with 3rd parties.

15. What if I need to change details?

Either in-store or when the customer portal is available on the website.

16. Can I accrue points on discounted and promotional products, and in-store multibuys?

In almost every case, yes, but exclusions apply, such as clearance items.

Full Terms & Conditions here.