Chew Guarantee

We understand dogs love to chew and sometimes that means your beloved pet might mistake some products for their next chew toy! That is why some of our products are covered by a chew guarantee. If your product gets chewed, we or the supplier will replace it for you.

West Paw Love-It guarantee

How it works in three simple steps

  1. Purchase any West Paw product
  2. If your dog chews it, simply reach out to us with a photo of the chewed product and the proof of purchase (i.e. order number or receipt)
  3. We’ll send you a free replacement of the same product or agree with you on a more suitable replacement. We will require postage coverage

Online – How to claim your replacement

  • Email us with your order number and a photo of the destroyed toy
  • Our Customer Advisor team will replace the item with the same one or advise on a more suitable
  • We will then send a request for the current shipping amount and send the replacement toy to you

In-store – How to claim your replacement

  • Bring the proof of purchase and the chewed item with you 
  • Our Customer Advisor team will replace the item with the same one or advise on a more suitable product free of charge

Rules

  • West Paw Love-It guarantee only covers a one-time replacement.
  • There is a time limit to claim the guarantee. You can claim the guarantee within one year from the date of purchase.
  • The Chew-Proof Guarantee specifically covers dog-chewed products. For another type of damage, please refer to our standard warranty.

Goughnuts

Contact Tuff Toys for Dogs directly on their website. They will replace your dog’s chewed toys every single time just for the shipping cost.

  • Please return the damaged toy to: Tufftoys4dogs, Mains of Forest, Memsie, Fraserburgh. AB43 7AT, and a replacement will be sent out once we receive it.
  • Returned Goughnuts are recycled into new ones, hence the reason we need them back.

Want to upgrade to a stronger toy? Please email mail@tufftoys4dogs.co.uk for upgrade prices.

If you have any further questions about the Chew Guarantees, feel free to contact our Customer Advisors team. We’re here to help you and your furry friend enjoy our products to the fullest!