Healthy Pet Store Points Reward – Terms & Conditions
Last updated: 13 October 2026
By joining our Points Rewards programme, you can collect reward points on eligible purchases both online and in-store and use them towards discounts on future purchases.
By creating an account with Healthy Pet Store, you agree to the following terms.
1. Membership and Eligibility
1.1. To participate, customers must create a Healthy Pet Store account either online or in-store, at the till.
1.2. Customers shopping as guests, without a registered account, are not eligible to earn or redeem reward points.
1.3. Your online and in-store reward accounts are linked, allowing you to earn and redeem points across both shopping channels.
1.4. Each household should maintain a single rewards account.
1.5. Customers are responsible for ensuring that their personal details, including their name, email address and contact information, are accurate and up to date.
1.6. Your email address is used to link your online and in-store accounts. If your email address changes, please contact us as soon as possible to ensure your rewards account remains correctly linked.
2. Earning Reward Points
2.1. Customers earn 2 reward points for every full £1 spent on eligible purchases, both online and in-store.
2.2. Points are calculated on full pounds spent. For example:
- £1.00 spent = 2 points
- £1.99 spent = 2 points
- £2.50 spent = 4 points
- £5.00 spent = 10 points
2.3. Delivery and shipping charges are excluded from earning reward points.
2.4. Points are calculated on the eligible purchase amount after any applicable discounts and excluding any amount paid using reward points.
2.5. Reward points are only awarded to customers who identify themselves as rewards members at the time of purchase or are logged in to their accounts.
2.6.Points cannot be added retrospectively if a customer forgets to identify themselves or use their rewards account at the time of purchase.
2.7.Healthy Pet Store may occasionally offer promotional opportunities to earn additional reward points, including double-points weekends, bonus points on selected products or other special events.
2.8. Promotional points offers are subject to additional conditions, including eligibility requirements, promotional dates and qualifying products. These will be communicated as part of the promotion.
3. Redeeming Reward Points
3.1. Every 100 reward points are worth £1 towards eligible purchases.
3.2. There is no minimum number of points required for redemption. Customers may redeem any available points balance towards eligible purchases.
3.3. Points may be used to pay for part or all of an eligible order, provided the customer has sufficient points available.
3.4. If choosing to redeem online, all the points available will be applied.
3.5. Reward points cannot be used towards delivery or shipping charges.
3.6. Points can be redeemed both online, during checkout, and in-store, at the till.
3.7. Reward points may be redeemed alongside other applicable discounts, promotions and special offers.
3.8. Reward points have no cash value outside the Healthy Pet Store Rewards Programme and cannot be exchanged for cash.
3.9.Points cannot be transferred, shared, sold or gifted to another customer or rewards account.
3.10.Customers can only redeem points that are available in their account at the time of purchase.
4. Using Your Rewards Account
Online Purchases
4.1. Customers must log in to their Healthy Pet Store account to earn and redeem reward points online.
4.2. Available reward points can be redeemed during checkout.
4.3. Purchases completed through guest checkout will not earn reward points, and points cannot be added retrospectively.
In-Store Purchases
4.4. Customers can request a digital reward card code at the till, allowing them to add their card to their Apple Wallet or Google Wallet.
4.5. Customers must present their reward card or otherwise identify their registered reward account before completing their purchase to earn or redeem points.
4.6. Reward points cannot be added retrospectively if a customer forgets to identify their reward account at the time of purchase.
Linked Accounts
4.7. Reward points earned online can be redeemed in store, and points earned in store can be redeemed online.
4.8. If your online and in-store points balances do not match, please contact Healthy Pet Store as soon as possible. This may indicate that separate accounts have been created.
4.9. Where we can verify that both accounts belong to the same customer, Healthy Pet Store can merge them to provide a unified rewards experience.
5. Reward Points Expiry
5.1. Reward points do not currently expire, and there is no inactivity period after which points are automatically removed.
5.2. Points will remain available on inactive accounts, subject to these Terms & Conditions.
5.3. Customers who wish to close their account should contact Healthy Pet Store. Any outstanding points should be redeemed before account closure, as points cannot be redeemed without an active rewards account.
5.4. Healthy Pet Store reserves the right to amend or discontinue the Reward Programme in accordance with Section 9.
6. Returns, Refunds and Cancelled Orders
6.1. If a customer returns an item or receives a refund for an eligible purchase, the reward points originally earned on the refunded amount will be deducted from their account.
6.2. If an order is cancelled before completion, any reward points earned from that order will be removed.
6.3. Where an item purchased using reward points is returned and a refund is approved, the points used towards the refunded amount will be credited back to the customer’s rewards account.
6.4. If a customer has already spent points earned from a subsequently refunded purchase, Healthy Pet Store may deduct the corresponding points from the customer’s remaining balance.
6.5. The reward account will not display a negative points balance. Where insufficient points remain to make the full adjustment, the balance may be reduced to zero.
6.6. All returns and refunds remain subject to Healthy Pet Store’s applicable returns policy and customers’ statutory rights.
7. Missing Points and Technical Issues
7.1. While we aim to ensure reward points are recorded accurately, occasional technical issues may affect the allocation or display of points.
7.2. If you believe points have not been awarded due to a website, till or system error, please contact Healthy Pet Store as soon as possible.
7.3. Where we can verify that points were not awarded due to a technical issue, the missing points will be credited to your account.
7.4. We may request proof of purchase or additional account information to investigate and correct discrepancies.
7.5. Technical corrections do not extend to purchases where customers failed to identify their rewards account at the time of purchase.
8. Account Security and Misuse
8.1. The account holder is responsible for keeping their account details accurate and their login credentials secure.
8.2. Reward points can be shared within the household; however, we can not be responsible for points overused by household members.
8.3. Points can’t be transferred between accounts.
8.4. Healthy Pet Store reserves the right to investigate suspected misuse, including fraudulent transactions, unauthorised account access, manipulation of points or deliberate exploitation of technical errors.
8.5. Where there are reasonable grounds to suspect misuse, Healthy Pet Store may temporarily suspend the affected account or restrict the redemption of points while the matter is investigated.
8.6. Where misuse is established, Healthy Pet Store may remove improperly obtained points or terminate membership, taking proportionate action and complying with applicable law.
9. Changes to or Discontinuation of the Programme
9.1. Healthy Pet Store reserves the right to amend the Reward Programme, including the rate at which points are earned, their redemption value, eligible purchases and other programme conditions.
9.2. Healthy Pet Store may also suspend or discontinue the Reward Programme.
9.3. Where changes materially affect customers’ existing rewards, we will provide reasonable advance notice wherever practicable.
9.4. Important changes may be communicated through our website, email, in-store notices or other appropriate channels.
9.5. If the programme is discontinued, Healthy Pet Store will communicate the arrangements for redeeming outstanding points, including any applicable final redemption date, giving customers a reasonable opportunity to use their existing points.
9.6. Changes will not unfairly remove rights that customers have already acquired, and all changes will be subject to applicable consumer protection law.
10. Privacy and Personal Information
10.1. Healthy Pet Store processes personal information provided through the Reward Programme to manage membership, link online and in-store accounts, record transactions, calculate points and administer rewards.
10.2. Customers are responsible for keeping their personal information accurate and up to date.
10.3. Your email address is particularly important, as it helps us identify and link your rewards accounts across our online and in-store systems.
10.4. Personal information will be handled in accordance with applicable UK data protection legislation and our Privacy Policy.
10.5. Participation in the Reward Programme does not automatically constitute consent to receive marketing emails. Marketing communications will be managed in accordance with applicable law and customer preferences.
10.6. For more information about how we collect, use and protect personal information, please refer to the Privacy Policy available on the Healthy Pet Store website.
11. General Conditions
11.1. Healthy Pet Store Reward Programme is operated by Healthy Pet Store and applies to eligible purchases made through our website and physical store.
11.2. Membership and reward points do not constitute cash, stored monetary value or a payment account.
11.3. Healthy Pet Store may correct points balances where administrative errors, incorrect calculations or technical faults have occurred.
11.4. Nothing in these Terms & Conditions excludes or limits any rights or remedies available to customers under applicable UK consumer protection legislation.
11.5. These Terms & Conditions are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply.
12. Contact Us
If you have any questions about your rewards account, missing points, account details or these Terms & Conditions, please contact us.
When contacting us about reward points, please provide your registered email address and, where relevant, your receipt or order number so we can assist you.