‘Pet shops’ are classed as a notable exception to closure and are on the essential list. This means we can (and should) stay open to feed our customers' companion animals. The priority is the safety of our team as well as our customers, whilst being able to continue to provide products during this time.
We have the following restrictions in place:
* Only one customer at a time, regardless of family connection to others. No children
* Contactless and PIN payments only. No cash
* Essential purchases only ~ food, snacks, treats, supplements etc
* We are not able to offer consultations at this time
* Harness fittings and demonstrations are postponed
* Please keep 2 metres from us and we will from you
* Please make use of our Home Delivery and Store Collection service as an alternative to coming to the store
Protecting Our Teams
Our Customer Advisor and Replenishment teams have been provided with latex gloves, masks and polycarbonate visors. Antiviral sprays and Steri7 foam are available. We continue to follow professional advice and findings from research papers regarding the best way to protect our teams.
Our Delivery Drivers are conducting contactless deliveries.
New Opening Times
Our opening times have been reduced to allow us to operate the Home Delivery and Store Collection services efficiently.
10am to 4pm Monday to Wednesday
10am to 8pm Thursday
10am to 4pm Friday to Saturday
11am to 3pm Sunday
Home Delivery & Store Collections (frozen and non-frozen)
Delivery is free to all SO and BH23 and BH24 postcodes with a reduced minimum value of £20. There is a £5 charge regardless of value for SP, PO and other BH postcodes.
Frozen food can be ordered online. Please add any cupboard essentials, snacks, treats and supplements you would like in the notes box. We will check the items off with you on the telephone before taking a payment. We are sorry, but we are unable to accept orders by social media messages. This is to ensure we process all orders swiftly and efficiently.
If you would like a non-frozen order, please put this product into your basket then list your requirements in the notes box.
We will call you for payment in advance for all orders. We are now running extra deliveries during the week so there may be a change to the allotted day. We will inform you of the delivery day either at payment or on the Monday before your delivery is due.
Cut off for delivery orders is still 9am Monday for that week’s delivery.
From all of us at Healthy Pet Store, we wish you all the very best.